Need to know?
Frequently asked questions
How do I book a trip?
Choose a package, select an available departure date, enter your details and follow the payment instructions. You receive a private booking page after submission.
Can I pay with M-Pesa?
Yes. Transfika Tours supports M-Pesa payment flows. During sandbox testing, no real money is moved.
Can I request a different travel date?
Yes. If the date you want is not listed, contact us through WhatsApp and we can check availability or arrange a custom trip.
What happens after I pay?
Your booking page updates when payment is confirmed. Keep your M-Pesa confirmation and booking reference until your trip is complete.
Can I cancel or change my booking?
Contact the team as early as possible. We can record a change or cancellation request and advise you on the applicable terms.
Do you offer custom trips?
Yes. Tell us your preferred destination, dates, group size and budget and we can discuss a tailored itinerary.
Where do trips depart from?
Meeting points vary by package and departure. The booking page shows the departure details when a specific date is configured.
How do I contact Transfika Tours?
Use the phone or WhatsApp buttons throughout the website. We also provide email contact for booking receipts and support.